Founder and CEO, One Medical
The patient experience: so many people talk about improving it, but very few people have actually done something tangible about it. Dr. Tom Lee is a rare exception: his company, One Medical, provides an excellent patient experience in primary care. Here he describes the challenges and pitfalls in delivering a better experience, despite the torturous constraints in the American medical system.
© Good Experience, Inc.
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Comments
ophelia chong
Aug 24, 2011 — 12:53 PM
this is brilliant. i will be showing this to my class in the fall at Art Center, and applying it to the experience of hiring a professional photographer. Your portfolio may be gorgeous, but if the client experience is less than stellar, they will not come back or refer you for future jobs.